Privacy policy

When you register with this website, we collect and store your name and email address.

If you make a purchase, your name, contact details, payment and security details are held by our payment processor Stripe. Stripe’s usage terms and privacy policy are available at stripe.com/privacy.

Your name, email address, the billing address of your card and the last few digits of your card or bank account number are made available to us along with your purchase history.

We use this information only for the processing of your purchase and company accounting — which may involve sharing it with our accountant, tax advisers, or relevant authorities in the United States or Kenya (including the IRS and Kenya Revenue Authority) where required by law.

We may, from time to time, send you important information about the service where changes or updates may be relevant to your use of the service.

We do our utmost to store your data securely. At any time you can request a copy of the data records we store about you by contacting hello@sigsen.ai.

We comply with applicable data protection requirements in the jurisdictions where we operate, including Kenya’s Data Protection Act, 2019 and, where relevant, GDPR requirements regarding the use and storage of your personal data.

We are obliged to keep records relating to financial transactions for at least six years following the end of the accounting period in which the transaction took place (or longer where required by US or Kenyan law). We destroy our records after this point unless a longer retention period is legally required.

If you require further information on Stripe’s retention policies, please contact them directly.

Any data provided to us for bulk data processing is stored and processed solely for the bulk data processing, and is deleted within a week. Any information provided to us within API calls is kept only in log files, which are kept for one month.

In making a purchase you consent to the processing of your data on the legal basis of performance of a contract — that is, processing is necessary to provide the service you have signed up for or to take steps to enter into that contract.

Where Kenyan data protection law applies, we rely on the equivalent lawful bases set out in the Data Protection Act, 2019. Where GDPR applies to you, this corresponds to Article 6(1)(b) — processing necessary for the performance of a contract.

You may contact us at any time to ask to see what personal data we hold about you. Please email hello@sigsen.ai.

You may request that we destroy your data, provided that there is no legitimate reason for us continuing to hold it — that is to say if it does not relate to financial transactions or is unlikely to be of any legal or practical purpose in the future. Please contact us at hello@sigsen.ai to request this.

If you believe that we have mishandled your data, please contact us first at hello@sigsen.ai so that we can try to help.

If you are in Kenya, you may also lodge a complaint with the Office of the Data Protection Commissioner (ODPC) at odpc.go.ke.

If you are in the European Economic Area or United Kingdom, you may lodge a complaint with your local data protection supervisory authority. If you are in the United States, you may contact your state attorney general or the Federal Trade Commission where applicable.

This service uses a session cookie in order to know whether users are logged in and for the short term storage of information necessary to provide the service such as the volume of maps requested by the user.

It also uses a CSRF (Cross Site Request Forgery) protection cookie, to prevent cross site request forgeries which should not store any personal information about the user.

We use Google Analytics software to collect information about how you use this site. We do this to help make sure the site is meeting the needs of its users and to help us make improvements.

Google Analytics stores information such as what pages you visit, how long you are on the site, how you got here, what you click on, and information about your web browser. IP addresses are masked (only a portion is stored) and personal information is only reported in aggregate. We do not allow Google to use or share our analytics data for any purpose besides providing us with analytics information, and we recommend that any user of Google Analytics does the same.

SIGSEN Systems operates Terrafab. The company is registered in the United States and delivers geospatial and location API services to customers in Kenya and internationally.

For privacy enquiries, contact hello@sigsen.ai. For general product information, see the API documentation or visit sigsen.ai.